Terms of Service

Branviz grants the Customer a non-exclusive, non-transferable, worldwide right to access and use the Service during the applicable subscription term, subject to the limits of the selected tier.

Your access rights, provisioned seats, and limits are strictly governed by your active tier. Sharing credentials outside of the assigned seat count constitutes a material breach of this Agreement.

*Custom Tier Scoping:The Custom tier is designed for agencies or enterprises managing multiple clients or projects or brands. Upon selecting "Get Quote," a mandatory virtual consultation will be scheduled to assess your specific requirements. Based on this consultation, Branviz will provision the agreed-upon number of user seats and projects for tracking and creation. Each provisioned project within this tier includes access to a maximum of 17 reports per year.

You agree not to, and you will not permit others to, misuse the platform architecture.

• Automated Scraping Ban: You are strictly prohibited from using automated bots, spiders, scripts, scrapers, data-mining tools, or crawlers to extract data, text, visual charts, dashboard matrices, or reports from the Branviz Service.
• No White-Labeling or Resale: Access is strictly for your internal business evaluation or standard advisory use. White-labeling, sub-licensing, rebranding, or direct commercial resale of the Branviz dashboard data, interface, or software infrastructure is strictly prohibited, except for customers subscribed to the Custom tier, which expressly permits white-label reports.
• Reverse Engineering: You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of the Branviz Service.

• The Algorithmic Variance Clause: Branviz utilizes advanced proprietary engineering models to parse, extract, and clean generative search data. However, our metrics are fundamentally dependent on third-party Large Language Models (LLMs) including ChatGPT, Gemini, and Perplexity.
• As-Is Delivery: Because third-party AI models are prone to sudden algorithmic variations, regional updates, and contextual hallucinations, Branviz provides all visibility metrics, sentiment analyses, and citations on an "as-is" and "as-available" basis. Branviz cannot and does not guarantee 100% real-world, real-time consistency of third-party engine outputs.

• Input Data Processing: To run your AI Visibility and Web Content analyses, you grant Branviz a temporary right to process your provided Brand URLs, competitor names, sitemaps, and keywords ("Customer Data").
• User Representations: You represent and warrant that you have all necessary rights, permissions, and consents to submit the Customer Data you provide to Branviz. Your use of the Service is also governed by our Privacy Policy, incorporated herein by reference.
• Keyword Retention Policy: Branviz securely stores your submitted target keywords and project parameters to build your historical dashboard analytics.
• No Internal Training: Branviz explicitly guarantees that your proprietary keywords, search criteria, and custom project data will never be utilized for internal machine learning, AI model training, or algorithmic improvements. Your data remains strictly sandboxed within your workspace.

• Subscription Fees & International Payments: Access to paid tiers requires payment of the applicable fees. By providing a payment method, you authorize Branviz (or our third-party payment processors) to charge the applicable fees. For international users, payments may be processed in your local currency; however, you are solely responsible for any foreign transaction fees, exchange rate differences, or cross-border processing fees applied by your financial institution.
• Taxes: All fees are exclusive of applicable national, provincial, state, or local taxes (such as GST, VAT, or Sales Tax). Customers are responsible for the payment of all such taxes associated with their purchase.
• No Refunds Policy: All fees paid to Branviz are strictly non-refundable. We do not offer refunds or credits for partial months of service, downgrade refunds, or refunds for periods where your account was active but unused.
• Cancellation: You may cancel your subscription at any time through your account dashboard. Upon cancellation, you will continue to have access to your assigned tier's features until the end of your current paid billing cycle.

• Confidentiality: Each party agrees to protect the other's confidential information with the same standard of care it uses to protect its own, but no less than reasonable care. Neither party will disclose the other's confidential information to any third party except as required by law.
• Publicity: Unless otherwise requested by Customer in writing, Branviz may use Customer's name and logo on Branviz's website and promotional materials strictly to identify Customer as a user of the Service.

• Term: This Agreement begins on the date of acceptance and continues until all subscriptions hereunder have expired or have been terminated.
• Termination for Cause: Either party may terminate this Agreement if the other party breaches a material term and fails to cure such breach within thirty (30) days of written notice.
• Suspension: Branviz reserves the right to suspend access to the Service immediately for utilizing automated scrapers, sharing account credentials with any unauthorized individual or third party to use your account, or failing to pay subscription fees.

• Disclaimer of Implied Warranties: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED 'AS IS' WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
• Exclusion of Indirect Damages: In no event shall Branviz be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
• Limitation of Financial Liability: To the maximum extent permitted by applicable law, the total collective liability of Branviz for any claim arising out of this Agreement shall be strictly capped at the total financial amount actually paid by Customer to Branviz in the Six (6) months prior to the event giving rise to the dispute.
• Indemnification: You agree to defend, indemnify, and hold harmless Branviz and its employees from and against any claims, damages, and expenses (including reasonable attorney's fees) arising out of your breach of this Agreement or your infringement of any third-party rights through the data you input into the platform.

• Modifications: Branviz reserves the right to modify this Agreement at any time. We will provide reasonable notice of material changes via email to the address associated with your account or via an in-platform notification. Continued use of the Service constitutes acceptance.
• Severability: If any provision is held unenforceable, it will be interpreted to accomplish the objectives of such provision to the greatest extent possible under law, and the remaining provisions will continue in full force.
• Force Majeure: Branviz shall not be liable for delays due to circumstances beyond reasonable control, including natural disasters, acts of God, strikes, war, or major telecommunications or third-party API outages.
• Survival: All provisions which by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.
• Governing Law & Dispute Resolution: This Agreement and any disputes arising out of it shall be governed by the laws of India. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Gurugram, Haryana, India. Subject to the arbitration clause, the competent courts of Gurugram, Haryana, India shall have exclusive jurisdiction.

If you have any questions regarding this Agreement, or if you need to serve formal legal notices or opt-out requests, please contact us at: